Appointment Policy

To ensure the best experience for all our guests, we recommend making an appointment in advance. Walk-in customers are welcome, subject to therapist availability.

Please arrive at least 10 minutes before your scheduled appointment to allow time for check-in and consultation.

 

Cancellation & Rescheduling

We understand that plans may change.

• Please inform us at least 24 hours in advance if you need to cancel or reschedule your appointment.

• Late cancellations or missed appointments may result in the forfeiture of deposits or booking privileges for future appointments.

• Roselily Spa reserves the right to reschedule appointments due to unforeseen circumstances.

 

Late Arrival Policy

If you arrive late, your treatment time may be shortened to avoid affecting the next guest’s appointment. Full treatment charges may still apply.

 

Payment Policy

Payment is required upon completion of your treatment.

We accept:

• Cash

• Online Banking

• Debit & Credit Cards

• Selected e-Wallets

• Atome

• Spaylater

* Prices are subject to change without prior notice.

Health & Medical Information

For your safety, please inform our therapists before your treatment if you:

• Are pregnant.

• Have any medical conditions.

• Have allergies or sensitive skin.

• Have recently undergone surgery.

• Are taking medication that may affect your treatment.

* Roselily Spa reserves the right to decline treatment if we believe it may not be suitable for your health condition.

 

Treatment Results

Every individual responds differently to spa and beauty treatments. While we strive to deliver the best possible results, outcomes may vary depending on your skin condition, lifestyle, and aftercare.

 

Hygiene & Safety

Your health and comfort are our priority. We maintain strict hygiene standards by:

• Sanitizing treatment rooms and equipment after every session.

• Using clean towels and disposable items where appropriate.

• Ensuring all therapists follow professional hygiene practices.

Personal Belongings

Please keep your valuables with you at all times. Roselily Spa is not responsible for any loss or damage to personal belongings brought onto the premises.

 

Children Policy

To maintain a peaceful and relaxing environment for all guests, children are not permitted in the spa unless they are scheduled to receive a Kids Spa treatment. Children attending a treatment must be accompanied by a parent or legal guardian at all times.

 

Gift Vouchers & Packages

Gift vouchers and promotional packages:

• Are non-refundable.

• Cannot be exchanged for cash.

• Must be redeemed before their expiry date.

• Are subject to their respective terms and conditions.

Respectful Environment

Roselily Spa is committed to providing a safe, respectful, and welcoming environment for both guests and staff. Any inappropriate, abusive, or disrespectful behaviour may result in the immediate termination of the treatment without refund.

 

Privacy

Your personal information is collected solely for appointment management, treatment records, and customer service purposes. We respect your privacy and will never sell or share your personal information with third parties without your consent, unless required by law.

 

Contact Us

If you have any questions regarding our policies, please feel free to contact our team. We are always happy to assist you.